At chagee88, privacy is not just a formality. We take the protection of your personal data seriously — from how we collect it to how we store and use it. This document sets out our commitments honestly and transparently.
"Your data belongs to you. chagee88 is merely its custodian — not its owner."
Six data protection principles we practise daily to keep your personal information secure.
All data transmitted between your device and the server chagee88 protected with 256-bit SSL encryption — the same technology used by Malaysia's leading banks such as Maybank and CIMB. This means no one can intercept or read your data in transit.
chagee88 fully complies with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) in every aspect of customer data handling. This gives you clear legal rights — including the right to access, correct, and request deletion of your data.
chagee88 has never and will never sell, rent, or transfer our members' personal data to any third party for marketing or commercial purposes without your explicit consent. Your data is not a commodity we trade in.
We only collect data that is genuinely necessary to operate our services chagee88 safely and effectively. No excess data is collected simply because it can be — every data point we request has a clear and legitimate purpose.
You have full control over marketing communications from chagee88. Unsubscribe from any promotional emails or notifications at any time through your account settings — no questions asked, no complicated procedures.
In the event of any security breach affecting your personal data, chagee88 committed to notifying you within 72 hours of becoming aware of an incident — in line with international industry best practices.
This Privacy Policy clearly explains how chagee88 collects, uses, stores, and protects your personal information when you use our platform. By registering or using any of the services chagee88, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us at support@chagee88.click to close your account.
chagee88 ("we", "our platform") takes our responsibilities as a personal data controller seriously under Malaysia's Personal Data Protection Act 2010 (PDPA). This Privacy Policy applies to all personal information we collect from you as a user of the platform chagee88 — including during the registration process, day-to-day use, financial transactions, and interactions with our support team.
This policy covers all aspects of platform use, including:
Important: This Privacy Policy is to be read alongside chagee88's Terms & Conditions. In the event of any conflict between the two documents on privacy-related matters, this Privacy Policy shall prevail.
chagee88 collects data in two main categories — information you provide directly, and data collected automatically during your use of the platform.
Data you provide directly:
Automatically collected data:
chagee88 does not collect precise location data (GPS) from your device without explicit consent. Our location detection is limited to verifying that you are accessing the platform from Malaysia.
chagee88 uses collected data solely for legitimate purposes that are necessary to operate the platform safely and effectively. Below is a detailed breakdown of how your data is used:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Registration & Account Management | Name, email, phone number, date of birth | Contractual agreement |
| Identity Verification (KYC) | MyKad, supporting documents | Legal requirements |
| Financial Transaction Processing | Payment information, transaction records | Contractual agreement |
| Fraud Prevention & AML | IP address, transaction patterns, activity records | Legal requirements |
| Customer Support | Interaction records, account information | Legitimate interests |
| Marketing & Promotions | Email, phone, usage patterns | Your consent |
| Analytics & Platform Improvement | Anonymous usage data | Legitimate interests |
We will not use your data for any purpose beyond those listed above without first obtaining fresh consent from you. If we need to use your data for a new purpose not covered here, we will inform you and seek your consent before proceeding.
chagee88 does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, there are limited situations where we need to share data with certain parties in order to operate our services:
Approved Service Providers:
Authorities and legal requirements:
We may disclose your personal data to Malaysian authorities when required by law, a valid court order, or in the context of financial crime investigations including money laundering. In all such cases, we will follow proper legal procedures and, where permitted, notify you of the disclosure.
All third-party service providers we engage are required to sign data processing agreements stipulating that they may only use your data in accordance with our instructions chagee88 and for no other purpose.
chagee88 implements multiple layers of technical and organisational safeguards to ensure the security of your personal data:
Technical protection:
Organisational measures:
While we take all reasonable precautions, no security system is 100% breach-proof. We encourage you to take your own protective measures as well — use a strong password, enable 2FA, and never share your login credentials with anyone.
Website chagee88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Below are the types of cookies we use:
| Cookie Type | Purpose | Can It Be Disabled? |
|---|---|---|
| Login session verification, security, core platform functionality | No (required) | |
| Understanding how users interact with the platform for improvement purposes | Yes | |
| Saves your preferences such as language, layout and display settings | Yes |
You can manage cookie settings through your web browser. Please note that disabling essential cookies will affect platform functionality — you may be unable to log in or use certain key features. Analytics and preference cookies can be turned off without affecting core platform functionality.
chagee88 does not use third-party cookies for advertising purposes. All our analytics cookies are processed internally or through analytics providers bound by strict data processing agreements.
chagee88 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable Malaysian law.
Our data retention guidelines:
When data is no longer needed, it is securely deleted or anonymised using industry-recognised deletion procedures. Anonymised data can no longer be linked back to you personally and may be retained for statistical purposes indefinitely.
Under Malaysia's PDPA 2010 and our privacy commitment chagee88, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@chagee88.click with the subject line "Data Privacy Request":
We aim to process all privacy rights requests within 30 business days. For more complex requests, we will notify you within 30 days and provide a more accurate time estimate.
Platform chagee88 is intended exclusively for individuals aged 18 and above. We do not knowingly or intentionally collect personal data from individuals under the age of 18.
Steps we take to prevent access by minors:
If you are a parent or guardian and discover that your minor child has registered an account chagee88, please contact us immediately at support@chagee88.click. We will close the account, delete all associated data, and refund any deposited funds within 5 business days.
We also encourage parents to use parental control software on all devices shared with children to prevent accidental access to online gambling platforms.
chagee88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. All previous versions will be archived and available upon request via our support email.
For material amendments, we will:
Minor changes that do not materially affect your rights — such as spelling corrections, language clarifications or formatting changes — may be made without prior notice. We encourage you to review this page periodically.
Continued use of the platform chagee88 after the effective date of an amendment will be considered your acceptance of the updated policy. If you do not agree with the changes made, you have the right to close your account and we will process the withdrawal of your balance in accordance with our standard procedures.
For any enquiries, concerns, or requests relating to this Privacy Policy or the handling of your personal data by chagee88, please reach out to us through the following channels:
We aim to respond to all privacy-related enquiries within 24 hours and to process privacy rights requests within 30 working days. If you are not satisfied with our response, you have the right to lodge a formal complaint with Malaysia's Department of Personal Data Protection (JPDP).
In the online entertainment industry, trust is everything. When you deposit funds into your chagee88 using Touch 'n Go or DuitNow, you are trusting us not only with your money but also with your financial and personal information. That trust is not something we take lightly — it is the foundation that shapes every decision we make about how we handle your data.
Many players new to the world of online betting often wonder — is it safe to register? Will my information be leaked? Will I be bombarded with spam? Our answer to all these questions is clear: we take privacy seriously because we are technology users ourselves and understand just how sensitive personal data is in this digital age.
Picture this — you're a Malaysia Super League football fan who enjoys placing small bets on weekends. You don't want your boss or family to know about this hobby. You don't want your phone number sold to marketing companies who then call you with personal questions. You don't want your transaction records accessible to any unnecessary third parties. We fully understand these concerns — and that is exactly why the privacy policy chagee88 was built not merely to comply with the law, but to genuinely protect your interests as an individual.
One aspect of privacy that other platforms often overlook is data security during transmission. When you use online banking such as Maybank2u or CIMB Clicks to make a deposit at chagee88, a series of data exchanges takes place between your device, the bank's servers, and our servers. Throughout this entire journey, your data is fully protected by 256-bit SSL encryption — much like sending a letter locked in a vault that only the intended recipient can open. No intermediary can intercept or read the contents of these communications.
From a casino gaming perspective, data privacy means your gaming records — whether you're playing Pragmatic Play slots, live baccarat, or placing bets on a badminton match — are stored securely and accessible only to you and the support team chagee88 that has been approved when needed to resolve disputes or queries. This data is not shared with game providers for their own marketing purposes, is not sold to third-party analytics companies, and is not used to target you with irrelevant advertising.
There is one more thing you should know about how chagee88 handles your payment information. When you deposit using GrabPay or Boost, we only retain the information necessary to verify the transaction and process future withdrawals to the same payment method. We do not store debit/credit card numbers directly in our systems — all card processing is handled by PCI-DSS certified payment gateways that maintain their own stringent security controls.
Finally, we want to make clear that this Privacy Policy is not a document we drafted simply to satisfy legal requirements and then set aside. It is a living document that we review and update regularly, guided by user feedback, changes in Malaysia's legal landscape, and best practices in data protection. If you have suggestions on how we can improve our privacy practices, we are always open to hearing them through our support channels. Your trust is the most valuable asset we hold — and we are committed to always being worthy of it.
Chagee88 is committed to safe and responsible entertainment. Deposit limits, self-exclusion and support are available 24/7.
Under Malaysia's PDPA 2010 and our commitment to privacy, you have clear and enforceable rights.
Request a complete copy of all personal data we hold about you. Processed within 30 days. Send an email to support@chagee88.click with the subject line "Data Access Request".
Inaccurate data? You have the right to request an immediate correction. Basic details such as your phone number and address can be updated directly in your account settings without needing to contact support.
In certain circumstances, you may request the deletion of your data. Note: some data may need to be retained for legal reasons (e.g., transaction records required under Malaysian tax regulations for 7 years).
You may request that we restrict the use of your data in certain circumstances — for example, while you are disputing the accuracy of your data or awaiting a decision on your erasure request.
Unsubscribe from marketing emails or promotional notifications at any time via your account settings. Withdrawing consent does not affect the lawfulness of any data processing carried out prior to withdrawal.
Not satisfied with how your data is being handled? You have the right to lodge a formal complaint with Malaysia's Department of Personal Data Protection (JPDP), the regulatory authority for PDPA in Malaysia.
Answers to the most frequently asked questions about how chagee88 handles your personal data.
Privacy protection and responsible gaming go hand in hand at chagee88. Both reflect the same core values — respecting our members' autonomy and wellbeing. We protect your data because we respect your rights as an individual, just as we provide responsible gambling tools because we genuinely care about your financial and mental health.
Set daily or weekly deposit limits from your account settings. Your limit data is stored securely and cannot be changed without additional verification.
Set a loss limit before you play. Your session records are available in your account to help you monitor your gaming patterns.
Request a temporary or permanent account closure at any time. Such requests are processed promptly and your data is handled with complete confidentiality.
Adults Only Platform – 18+
chagee88 is intended for individuals aged 18 years of age and above only. KYC procedures are strictly enforced to ensure compliance. Parents are advised to use parental control software on devices shared with children.
Register for free today and join the chagee88 member community — play with confidence, knowing your data and funds are in safe and trusted hands.